Shipping Policy:

ej4 reserves the right to substitute a shipping service if it results in upgraded shipping or faster service for our customers.

ej4 will ship most orders within 24 hours of receipt of the order. Same day shipping will apply to any ground shipping orders placed before 12:00pm PST and on any express shipping orders placed by 2:00pm PST.

ej4 is NOT responsible for any shipping delays as a result of the shipping company or customs clearing. This is considered out of our hands and we cannot be held liable, nor will any refunds be given for the failure of a shipping service. Additionally, ej4 is NOT responsible for, nor will offer any refunds for any items stolen from homes/porches if there is proof of delivery from the shipping company.

International orders are shipped via the United States Postal Service unless FedEx is chosen as an option. International orders that are less than $20.00 in value will be shipped via USPS First Class mail and no tracking is provided by the Postal Service. ej4 is not responsible for any duties/taxes associated with the receipt of packages being sent internationally. ej4 also cannot give quotes on any duties/taxes to other countries. Once tracking shows that the package has successfully been handed off to the foreign postal service, we can no longer be responsible for delivery of your item.

Individual items selling for more than $145 will require a signature upon delivery. All other items are delivered without signature requirement. If you require signature upon delivery, you can call us at (877) 682-9964 with your request. Please note that any item(s) ordered with overnight shipping on a Friday will be delivered on the following Monday, unless you call our offices and specifically request a Saturday delivery.

ej4 warranties most items for one year after the date of purchase. Warranty does not cover normal use, wear and tear of products and their parts. Any warranty issues will be handled directly by ej4.